Shipping

Below we answer some of the most common questions we’re asked about shipping of our fascinators & headpieces.


160303 - Image - Client packaging.jpgWHAT ARE YOUR DISPATCH / PROCESSING TIMES?
It generally takes us 1-5 working days to create & dispatch a headpiece or fascinator to the post office.

It pays to check the “Ready To Ship” timings  (under the “Shipping & Policies” tab by your chosen headpiece or fascinator) though, as these are a guide as to how long it likely take us to complete each individual piece – some pieces may even take a little longer (we sometimes have wait times of 2-3 weeks).

This generally means we’re waiting on materials to arrive from suppliers, or we’re just plain old busy working through a queue of orders!

If you need a fascinator urgently, do contact us – it may be that we can slightly tweak a style or change the colour (meaning we may not need to order in materials) or even bump you up the waiting list a little (a “rush order” charge may apply).

Please also be in touch if you require a headpiece for a specific & upcoming date or event and you’re unsure whether it may make it to you in time – we can’t give you a guarantee of delivery time, but we can give you our best opinion.


WHO IS YOUR SHIPPING PROVIDER?
We use New Zealand Post for all our post & courier requirements.


WHAT SHIPPING METHODS & DELIVERY TARGETS DO YOU OFFER?
Through New Zealand Post, we offer the below options:

Domestic Orders (New Zealand only)

  • Items are sent via tracked Parcel Post unless a courier upgrade is selected
  • Parcel Post has an estimated delivery target (NOT guarantee) of up to three working days to major towns & cities
  • Couriers have a ‘next working day’ delivery target (NOT guarantee) to major towns & cities
  • We offer rural and Saturday delivery courier options

International Orders:

  • Items are sent via NZ Post’s International Courier service
  • This has a delivery target (NOT guarantee) of 2-6 working days depending on the destination
    • View New Zealand Post’s estimated international delivery targets here
  • This service is tracked
  • Signature upon delivery is required
  • Delivery to post boxes is available for some destinations (check to see if yours is included on New Zealand Post’s website)

Upon request – International Express Courier:

  • This has a delivery target (NOT guarantee) of 1-5 working days depending on the destination
    • View New Zealand Post’s estimated international delivery targets here
  • Shipping is tracked
  •  This is a door-to-door service (no post boxes)
  •  A signature upon delivery is required
  • NZ Post require a destination phone number for this method
  • If you’re short of time or want your fascinator to fly the shipping world’s ‘first class ticket’ equivalent, this is the service for you
  • Please contact us for a quote to have your chosen headpiece shipped via International Express Courier

When counting ‘working days’, remember that New Zealand Post often count the day in which a headpiece is dropped into their post shops as day ‘zero’ (so you may need to include another working day into your calculations for delivery times).

And once more for good measure – New Zealand post only offer ‘Delivery Targets‘ NOT delivery guarantees.  If you are unsure whether your purchase will make it in time, we cannot recommend enough that you upgrade your shipping to a faster option or purchase your headpiece well in advance of your event!  Also, don’t get caught out by forgetting to add our item processing times on top of estimated shipping times.


WHAT IF MY HEADPIECE OR FASCINATOR ARRIVES LATE, GETS LOST OR IS DAMAGED?
While we package our headpieces & fascinators with the utmost care, ship them in New Zealand Post-supplied boxes and will work through the night to make a dispatch deadline if need be, once they have left our studio and are in the hands of New Zealand Post, they are no longer our responsibility or liability.

In the event your headpiece or fascinator is deemed by you to be ‘late’, lost or damaged, it is up to you to take this up with New Zealand Post or their service partners in your destination country.  New Zealand Post do have a compensation service available.

We’ll certainly do our best to help things out from our end though!


HOW CAN I CONTACT NEW ZEALAND POST?
Ensure you have your parcel tracking number handy then select the best option for you – phone or online form submission.

Phone:

  • Within New Zealand: 0800 COURIER (0800 268 743 OR 0800 736 353)
  • Outside New Zealand: +64 9 367 9710

Online


WHERE CAN I TRACK MY HEADPIECE’S PROGRESS?
Click here to go to New Zealand Post’s tracking page and simply enter your tracking number in the box on the left-hand side of the page.  If the status hasn’t been updated for some time, contact New Zealand Post (details above) and provide them with your tracking number – sometimes they can provide better information over the phone.

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